FAQ
How can I place an order?
Placing an order is simple! Browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information, payment details, and confirm your order.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express, etc), and PayPal. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes! We offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. Check our Shipping Policy for more details.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Still have questions?
A dedicated member of our customer service team, is ready to assist you with any questions or concerns. At On Trend E-Comm, we prioritize your satisfaction and are committed to providing you with exceptional support every step of the way.